Legal
Sub-processors
The services that process personal data for TalkMerlin, what each one does, and where.
Last updated3 November 2026
In use today
These services process personal data when you use TalkMerlin.
| Service | What it does | Where |
|---|---|---|
| Hetzner Online GmbH | Servers for the app and its database, and private storage for files sent in chats. | Germany (app and database), Finland (files) |
| Amazon Web Services EMEA SARL | Amazon SES and SNS: sends emails (sign-in links, alerts, replies to visitors) and receives replies sent by email. | Frankfurt, Germany (eu-central-1) |
| Cloudflare, Inc. | Network and security in front of the app and the chat, and the Turnstile bot check on sign-up and sign-in. | Global network, US company |
| Stripe Payments Europe, Ltd. | Pro subscriptions and card payments. Account holders only, never chat visitors. | Ireland, with processing in the US |
| Functional Software, Inc. (Sentry) | Error monitoring: a technical report when something in the app fails. | Germany (EU region) |
Planned, only when a site turns them on
These features are not built yet, and no data goes to these services today. We will update this list, and tell customers, before either goes live.
| Service | What it does | Where |
|---|---|---|
| Anthropic, PBC | AI replies (coming): would draft answers from the site's own content, only on sites that switch AI replies on. | To be listed before launch |
| Slack Technologies, LLC | Slack replies (coming): would post chats to a Slack channel, only for accounts that connect Slack. | To be listed before launch |
Changes to this list
We tell customers by email or in the app before we add or replace a sub-processor, and we update this page first. Customers can object, as the data processing agreement explains.
This website
This list covers the TalkMerlin app and chat. How talkmerlin.com itself works (Cloudflare Pages hosting and TrackTrendy visit counts) is in the privacy policy.
Questions: support@talkmerlin.com.