TalkMerlin

Features

Everything you need to answer visitors, and nothing that slows your site down.

TalkMerlin does the basics of live chat and does them well. Here is what it does today, and what is coming next.

Start free Try the inbox demo

What it does

Answer from one place, even when you are away.

All six are on every plan, Free included. Pro lifts the limits.

Inbox · All sites

  • Visitor from PolandIs the M in stock?
  • Visitor from GermanyWhat does delivery cost?
  • Visitor from FranceCan I get an invoice?

One inbox for every site.

Chats from all your sites land in one list, sorted into open, missed and closed. Filter by site, and see the visitor's country and the pages they viewed next to the chat.

Live now · 3 visitors

Netherlands
/collections/bedding
France
/
UK
/delivery

See who is on your site now.

Live visitors lists everyone browsing right now and the page they are on. Each visitor's path through your site is there too, whether they chat or not.

New chat on Linen & OakReply to this email to answer in the chat.

Do you ship to Berlin?

We do, in 3 to 4 working days.

Reply from your email.

Away from the desk? New messages arrive by email. Reply to that email, and your answer goes straight back into the chat.

Nobody online right now

Your nameYour emailYour message
Send

An offline form when nobody is in.

When nobody is online, or outside your opening hours, the chat turns into a short form. The message waits in your inbox, so nothing is lost.

Canned replies

/shipping/returns/sizes

Orders placed before 2pm leave the same day.

Canned replies for the usual questions.

Save the answers you give every day. Type / and a shortcut, and the full answer drops into the reply box.

Team

Anna · Owner
All sites
Tom · Agent
Linen & Oak
Ola · Agent
Studio Nord

Your team, on the sites you choose.

Invite people by email as an owner or an agent, for all your sites or only some. The first reply takes the chat, and a colleague can take it over or hand it on.

Open the working inbox demo

Privacy

Private by default, hosted in the EU.

The privacy rules are part of how TalkMerlin works, not a setting you have to find.

  • Stored in the EU.

    Chats, visitor data and files stay on Hetzner servers in the EU.

  • Nothing on their device before a chat.

    Until a visitor starts a chat, TalkMerlin stores nothing in their browser. Returning visits are recognised for one day through a hash that changes daily.

  • Export or delete on request.

    Export a visitor's data as a file, or delete it, straight from the inbox. Visits without a chat are deleted after 30 days.

Coming

What we are building next.

None of these are in the app yet. Each one keeps its label until it is.

  • Coming

    AI replies

    Suggested answers drawn from your own pages, and replies when nobody is online. Always labelled as AI, and off until you turn it on.

  • Coming

    Slack

    Answer chats from a Slack channel, with one thread per conversation.

  • Coming

    Mobile apps

    Native phone apps for the inbox, so you can answer on the go.

  • Coming

    Orbit orders next to the chat

    On Orbit shops, a logged-in customer's recent orders and tracking appear beside the conversation.

Try it on your site today.

Start free with one site and 50 conversations a month. Every new account gets 14 days of Pro, no card needed.

Start free See pricing